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Personal information we collect
In order for CGL to provide you with the
products and services you request, we may collect and store personal
information about you which includes:
·
name,
date of birth and age;
·
identification
information, including signature, and driver’s licence number;
·
contact
details, including personal and business addresses, email addresses and
telephone numbers;
·
details
of a family member you register for an in-store event, competition or
promotion, including name and age;
·
details
about your purchases and orders from us and your product and services
preferences;
·
vehicle
number plate details;
·
employer
or business details;
·
financial
information, including bank and cheque account details and credit card
details, and information about your credit history;
·
images
from video surveillance and other cameras in our stores (including in car
parks, pick up areas and store entrances); and
·
if
you apply for employment with us, details regarding your employment history,
educational qualifications and similar information.
This information allows us to identify you.
In certain circumstances, we may also collect sensitive information such as
your membership of a professional or trade association.
Collection
CGL collects personal information about you
when you send us an order, deal with us over the telephone, visit our websites
or visit us in person. We may also receive personal identifiable information
from other sources, such as:
·
if
you purchase or order any product from us;
·
if
you visit a CGL store or if you contact CGL, including to make an inquiry
regarding our products and services, to make a complaint, to provide
feedback, to seek a refund, or to attend an event;
·
if
you are a supplier or service provider, in connection with the supply of
products and services by your business to CGL;
·
if
you access our website, including by the use of cookies (which are small data
files transferred onto devices when a website is accessed), which may track
what you view on our website and also other websites that you visit – we may
use those cookies to measure transaction patterns, to analyse trends,
administer the website, track users’ movements and gather broad demographic
information to enable us to research our users’ habits so that we can improve
our website and our service offering. Our cookies may record information such
as your Internet Protocol (IP) address (that is, the electronic addresses of
computers connected to the internet), your device and browser type, operating
system, the pages or features of our site to which you have browsed and the
time spent on those pages or features, the frequency with which the site is
used by you, the search terms that you have used, the links on our site that
you have clicked on or used, and other usage statistics. If you do not wish
to receive cookies, you can set your browser so that your computer does not
accept them and/or delete them from your hard drive or other storage device;
·
if
you hire equipment from our stores where we supply that equipment as agent
for a third party, that third party may share your hire details with us;
·
if
you interact with CGL via social networking services;
·
if
you subscribe to any of our mailing lists or use any of our online
applications;
·
if
you participate in any competition that we conduct;
·
if
you apply for a CreditorWatch or Equifax account or any other type of credit
account with CGL;
·
via
our security cameras or other cameras installed in our stores (including in
car parks, pick up areas and store entrances);
·
if
you undertake any of CGL’s induction, safety or compliance processes; or
·
if
you submit an employment application to us.
We may also use web beacons, pixel tags, or
other tracking technologies to gather information about your interactions
with our websites, emails, or advertisements. These technologies help us
measure the effectiveness of our marketing campaigns, track user behaviour on
our websites, and tailor our content appropriately.
We may also collect personal information
about you from:
·
publicly
available sources, including from Australian and/or New Zealand Government
agencies such as the Australian Securities and Investments Commission, New
Zealand Companies Office, internet search platforms and social media
platforms;
·
any
person authorised to act on your behalf or authorised to provide your
personal information to CGL;
·
credit
reporting bodies and other credit providers, if you apply for a CreditorWatch
or Equifax account or any other type of credit account with CGL;
·
any
persons you nominate, if you submit an employment application to us; and
·
our
related companies.
Generally, we will tell you why we are
collecting the information when we collect it and how we plan to use it, if
not obvious to a reasonable person. We only collect personal information that
is necessary to provide you with our products and services. We will only
collect sensitive information with your express consent. You are not required
to provide any personal information to us but if you choose not to, or if you
do not consent to certain uses of your personal information, we may not be
able to provide you with your requested products or services.
Use and disclosure
We use and disclose your personal information
in connection with carrying on our business, including to provide products
and services to you.
CGL may use your personal information:
·
to
charge you for products and services we provide to you and to prepare
invoices and sales records for such purchases;
·
to
provide advice regarding our products and services to you (or arrange for
others to do so at our request);
·
to
deliver our products and services to you;
·
to
consider feedback and complaints that you may make to us;
·
to
provide refunds and exchanges;
·
to
promote and advertise our products and services (which may include your
feedback in our advertising) and to undertake competitions and events;
·
to
undertake product recalls;
·
to
monitor our sales of products and services and for quality control purposes,
including undertaking customer surveys and analysis;
·
to
determine your product or service preferences and preferred store locations;
·
in
the case of our suppliers or service providers, to manage the provision of
products and services to us;
·
to
monitor customer traffic in our stores and identify high traffic areas or
frequently visited locations in our stores;
·
to
assist us to develop and deliver new products and services;
·
to
assess any application that you make to us for a CreditorWatch or Equifax
account or other credit account of any nature;
·
to
assist us in ensuring security, health and safety and customer protection in
our stores (including car parks, pick up areas and store entrances);
·
to
assist us, our service providers and related companies in investigating and
preventing any potential, suspected or actual breaches of law or fraudulent
activities;
·
to
recruit our employees or engage contractors;
·
for
any other purpose disclosed to you at the time the relevant personal
information is collected; and
·
for
purposes directly related to any of the above.
We work with a number of third parties in
carrying on our business and may disclose your personal information to:
·
third
parties to facilitate the provision of products and services to you
(including to facilitate repairs and customer recalls), such as to product
manufacturers and suppliers, couriers and installers;
·
third
parties, if you hire equipment from us which we supply as an agent for that
third party;
·
marketing,
advertising and promotions services providers and event organisers in
connection with CGL’s marketing, advertising and events;
·
third
parties who provide services to CGL in connection with our business
operations, monitoring trends in customer preferences or transactions and the
operation and maintenance of our website, as well as our online services or
online applications;
·
credit
reporting agencies and other credit providers, to assist in assessing any
application that you make to us for a CreditWatch account or other credit
account, of any nature;
·
third
parties who provide other administrative and operational services to CGL in
connection with our business, including for example financial institutions,
security services providers, market research companies, IT service providers,
payment processers and collectors, mailing houses and card manufacturers;
·
CGL
professional advisers, where required to enable any such adviser to provide
services to CGL;
·
third
parties necessary to assist us in investigating and preventing any potential,
suspected or actual breaches of law or fraudulent activities;
·
law
enforcement agencies, government agencies or other third parties, where
required under or authorised by law (for example, to comply with a subpoena,
a warrant or other order of a court or legal process);
·
other
persons disclosed to you at the time the relevant personal information is
collected; and
·
related
companies of CGL.
We may also disclose to third parties aggregate
tracking information and other information that does not personally identify
you to protect the intellectual property rights of any person, or to protect
the security or integrity of our services and protect us, you or the public
from harm or illegal activities.
Transfer of information overseas
Some of our service providers may be located
overseas or may store information (including your personal information) that
we provide to them overseas. We may also provide your personal information to
related companies of CGL that are located overseas. Therefore, the personal
information you provide to us may be held overseas. The jurisdictions in
which the personal information you provide to us may be held include
Australia and New Zealand.
Personal information you disclose to us will
only be held or processed overseas in accordance with all applicable laws.
Access and correction to your personal
information
You have the right to access and request
correction of, or changes to any of the personal information that we hold
about you at any time by contacting us. This enables you to have any
incomplete or inaccurate information we hold about you corrected or updated.
Links to other websites
Our websites may contain links to websites of
third parties. CGL does not control the practices of these third parties and
therefore will not be responsible for the privacy practices or content of
these linked sites. You should read the privacy policy on the linked site to
find out how the third party collects and uses your personal information
before providing them with your personal information.
Website fiscal information
Unless otherwise stated, all details on this
website should be considered unaudited. CGL reserve the right to update,
where necessary, unaudited information to reflect changes in the business'
veracity.
Marketing and advertising
As part of CGL’s functions and business
activities and to promote the services we can provide to you, CGL may use and
disclose to third parties personal information that you have provided to us
for the purposes of advertising (including online behavioural advertising)
and direct marketing. We may engage third parties to assist us in ensuring
that the marketing and advertising we provide is of interest to you. Direct
marketing includes, but is not limited to, CGL or third parties sending to
you and/or contacting you directly in relation to promotions and information
about CGL’s products and services. Generally, we will provide direct
marketing to you where you have requested or consented to receiving such
information. You can opt out of receiving direct marketing communications by
using the opt out link or details provided in the direct marketing
communication or sending an email to our Marketing team at
Marketing@cgl.com.au.
The third parties we engage to assist us in
marketing and advertising may use cookies (that is, small data files
transferred onto devices when a website is accessed) and other technologies
to obtain information about your preferences when you access online platforms
or websites other than the CGL website. Your preferences collected in this
manner may be disclosed to us.
Security and storage
CGL will take reasonable steps to protect the
security of your personal information that we hold, including both paper and
electronic records. We have security measures in place to attempt to
reasonably protect personal information under our control from misuse,
interference, loss, unauthorised access, modification or disclosure. For
example, CGL seeks to ensure that personal information in paper form is held
securely, and personal information held electronically by, or for CGL is held
on secured servers in controlled facilities.
However, no data transmission over the
internet can be guaranteed to be secure, and as a result, CGL cannot ensure
or warrant the security of any personal information transmitted by you to CGL
over the internet. Accordingly, any personal information which you transmit
to us online is transmitted at your own risk.
Questions and Complaints
If you have any questions or complaints about
this Privacy Policy, CGL’s collection of your personal information or the way
in which CGL deals with your personal information, this should be directed to
the Chief Financial Officer using the contact details set out under the
heading “Contact Details” below.
We will promptly investigate any complaint
you make to us and attempt to resolve that complaint. If you are not
satisfied with CGL’s response or proposed resolution of your complaint, then
you may wish to, if you are in Australia, contact the Office of the
Australian Information Commissioner or, if you are in New Zealand, the New
Zealand Privacy Commissioner to resolve that complaint:
Australia:
Office of the Australian Information
Commissioner
www.oaic.gov.au
1300 363 992
New Zealand:
New Zealand Privacy Commissioner
www.privacy.org.nz
0800 803 909
Contact details
Please contact us if you have any questions,
complaints or would like further information about this Privacy Policy.
Coventry Group Ltd
Phone: +61 3 9205 8290
235 Settlement Road,
Thomastown, Vic 3074
Information@cgl.com.au
Marketing@cgl.com.au
These terms may change
We may change our Privacy Policy from time to
time, by publishing an updated version on this page, to reflect changes in
the law and also our business needs. By continuing to engage us and/or our
products and services, communicate with us, or use our website, you agree to
be bound by, and will be deemed to have accepted, the updated Privacy Policy.
You should regularly check this Privacy Policy to see any updates or changes
as privacy is an area of law that is rapidly developing.
This privacy policy was last updated in July 2025.
Who we are
References to ‘Coventry Group’, ‘Coventry
Group Ltd’ and/or ‘CGL’ in this Privacy Policy mean Coventry Group Limited of
235 Settlement Road, Thomastown, Victoria 3074 Australia; Coventry Group (NZ)
Limited of 11 Bruce Roderick Drive, East Tamaki, Auckland 2013 New Zealand; Nubco
Pty Ltd of 31 Wenvoe Street, Devonport, Tasmania 7310 Australia, Boltmasters
Pt Ltd of 1 Barrie Road, Tullamarine, Victoria 3043 Australia, Profast Pty
Ltd of Unit 2, 30 Kingtel Place, Geebung, Queensland 4034 Australia, Steel
Masters Auckland Ltd of 79-81 O’Rorke Road, Penrose Auckland, 1061 New
Zealand, and Galvmasters Ltd of 374a Church Street, Penrose Auckland, 1061
New Zealand, and its owned entities of Artia Cabinet Hardware Systems, Cooper
Fluid Systems, HIS Hose, Konnect Fastening Systems Australia, Konnect
Fastening Systems New Zealand, GHL Group New Zealand, Torque Industries, or
the local CGL entity in which your Personal Information is collected. For a
full list of CGL locations, please see here.
Terms and Conditions
Please refer to Terms and Conditions
Disclaimer
Whilst every care has been taken to ensure
all information and technical data is accurate, Coventry Group Ltd will not
be liable to anyone that relies on any matter, fact or representation, nor
will it be liable for subsequent damage or loss resulting from the use of any
information contained on this site. Product images and illustrations are for
illustrative purposes only and some products may differ from those featured.
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