We use and disclose your personal information in connection with carrying on our business, including to provide products and services to you.
CGL may use your personal information:
- to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases;
- to provide advice regarding our products and services to you (or arrange for others to do so at our request);
- to deliver our products and services to you;
- to consider feedback and complaints that you may make to us
- to provide refunds and exchanges;
- to promote and advertise our products and services (including by including your feedback in our advertising) and to undertake competitions and events;
- to undertake product recalls;
- to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis;
- to determine your product or service preferences and preferred store locations;
- in the case of our suppliers or service providers,
- to manage the provision of products and services to us;
- to monitor customer traffic in our stores and identify high traffic areas or frequently visited locations in our stores;
- to assist us to develop and deliver new products and services;
- to assess any application that you make to us for a CreditorWatch or Equifax account or other credit account of any nature;
- to assist us in ensuring security, health and safety and customer protection in our stores (including car parks, pick up areas and store entrances);
- to assist us, our service providers and related companies in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
- to recruit our employees or engage contractors;
- for any other purpose disclosed to you at the time the relevant personal information is collected; and
- for purposes directly related to any of the above.
We work with a number of third parties in carrying on our business and may disclose your personal information to:
- third parties to facilitate the provision of products and services to you (including to facilitate repairs and customer recalls), such as to product manufacturers and suppliers, couriers and installers;
- third parties, if you hire equipment from us which we supply as an agent for that third party;
marketing, advertising and promotions services providers and event organisers in connection with CGL’s marketing, advertising and events;
- third parties who provide services to CGL in connection with our business operations, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, as well as our online services or online applications;
credit reporting agencies and other credit providers, to assist in assessing any application that you make to us for a CreditWatch account or other credit account, of any nature;
- third parties who provide other administrative and operational services to CGL in connection with our business, including for example financial institutions, security services providers, market research companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers;
- CGL professional advisers, where required to enable any such adviser to provide services to CGL;
- third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
- law enforcement agencies, government agencies or other third parties, where required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
- other persons disclosed to you at the time the relevant personal information is collected; and
- related companies of CGL.
