Online Ordering

  1. How do I get access to Online Ordering?
    How to get access to Online Ordering: 1) If you have an active Trade or COD Account with us, fill in the form on our Existing Customer Application page with your Account details. 2) Our team ... Read more
  2. Do you offer ‘Click and Collect’?
    We do not currently offer Click & Collect for Artia online orders in Australia. Please call or email your local account manager or branch to place orders for pick up. Read more
  3. I’ve forgotten my password; how do I retrieve it?
    Visit the Login page, select ‘I Forgot?’ and enter in your details to reset your password. Read more
  4. Can I assign Roles to others on my team?
    Company Administrators have the ability to assign roles to team members on your account as ‘Web Users’ or ‘Viewer’. To add team members, go to ‘My Account’ on the top right of screen > Team Me... Read more
  5. How do I view my pricing?
    To view your pricing, you will need to be logged in to your online account. Your pricing will match the trade pricing structure allocated to your account.   How to get access to Online O... Read more
  6. How do I view my online Order History?
    Once you have logged in to your online account, select ‘My Account’ from the top right of screen, a dropdown will appear and select ‘Order History’. Read more
  7. How do I view my Invoices from Online Ordering?
    Login to your online account, select ‘My Account’ from the top right of screen, a dropdown will appear  and select ‘Invoices’. Read more
  8. How do I add or edit address information?
    To add/edit address information in your Address Book, please contact our support team. Read more
  9. How can I create an Order Template to save time on Orders?
    Make your order process smoother by creating an order template. For recurring orders, our template makes it quick to re-order next time you shop. You can name your template and add any relevan... Read more
  10. Can I keep a list of my Favourites?
    Our online store enables you to save a list of your favourite items. You will need to be logged in to your online account. When browsing products on the store, select the ⭐’star’ icon on prod... Read more